Returns, Refunds & Replacement Policy – Asjad Mobile Essentials

At Asjad Mobile Essentials, your satisfaction is our priority. We want you to feel confident with every purchase — that’s why we offer a 7-Day Return, Exchange, and Replacement Policy for your peace of mind.

Returns & Exchanges

You can request a return or exchange within 7 days of receiving your order.

Products are eligible for return/exchange only if:

• The item arrived damaged, defective, or incorrect.

• The item is unused and returned in its original packaging with all accessories included.

Replacement Policy (Checked Product Exchange)

We now offer a hassle-free replacement process to ensure you receive the best quality:

• Once your replacement request is approved, our team will inspect and verify a new product before dispatch.

• The rider will deliver the new checked product to your address.

• At the time of delivery, the rider will collect the defective product and hand over the new checked product to you — ensuring a smooth and reliable exchange.

Note: The replacement will only be processed once the returned item is confirmed as defective, damaged, or incorrect.

Refund Policy

If you choose not to accept a replacement, you are entitled to a full refund, including delivery charges.
Refunds are processed within 5–7 working days after we receive and inspect the returned item.

Items Not Eligible for Return & Replacement

We cannot accept claims for:

• Used, altered, or customer-damaged items.

• Hygiene-related accessories (e.g., ear tips, earbuds covers).

• Items without original packaging or proof of purchase.

Return & Replacement Shipping Cost

• If the error is ours (wrong, damaged, or defective item), we will cover the return and replacement shipping cost.

• If the issue is on the customer’s end (e.g., wrong item ordered), the customer will bear the return shipping.

How to Request a Return or Replacement

To start a return or replacement, please contact us within 7 days of delivery via:
📱 WhatsApp: +92 311 4939154
📧 Email: support@asjadmobile.store

Provide your order details and clear photos/videos of the product.
Our support team will review your request and guide you through the next steps.

Return Address:
House No. 17, Street No. 1, Bismillah Colony, Green Town, Lahore

Gifts

If your item was marked as a gift, you’ll receive a gift credit for the value of the returned item once received.
If the gift was shipped to the buyer, the refund will be issued to the original purchaser.

Shop with Confidence

At Asjad Mobile Essentials, we stand behind our products.
With quality assurance, checked replacements, and a 7-day return policy, you can shop confidently knowing your satisfaction is guaranteed.